Our Policies

PLEASE GET IN TOUCH IF YOU HAVE ANY QUESTIONS

Shipping

Shipping is within NZ only. We charge an additional fee for Non-Urban/Rural Delivery Zone based on NZ Courier address system. If you are unsure you can use their Tool Address Checker. If you are non urban and have not chosen this option you may be asked to pay this fee before your goods are shipped.

Returns & Refunds

If for whatever reason you are not satisfied with the results from your products purchased here on our website, we offer a 30-day money back guarantee. To return
your item please follow the below steps. Once we receive your item back with the completed product returns form we will contact you.

  1. Download and complete the product returns form: Sophora Online Product Return Form
  2. Send the product back to us at:
    Sophora Online Returns, 26C Ihakara St, Paraparaumu 5032

Please note we can only process a refund or exchange once we have received your returned product, we recommend using a trackable service and email us at skincare@sophora.net.nz Subject Online Return to let us know to expect your package.

Privacy & Security

We collect your information only to assist you with making great product choices. We only share as much information as needed with our courier to get your products to you. We do not share or sell your information beyond this.

We only use reputable online services and maintain systems and procedures in order to keep your data safe.